(IMO)Wells Fargo is a Horrible Bank and Ranate Granderson should not work in Customer Service! by Editor
(IMO)Wells Fargo is a Horrible Bank and Ranate Granderson should not work in Customer Service!
 by Editor
 Saturday, September 3rd, 2011
 New York, NY
 Views: 10,241
 
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Customer Service is definitely becoming a thing of the past. Companies are readily moving away from human interaction and pushing us all into a "Stream Lined" automation. Express Self Checkout lanes are popping up in almost every sort of retail store you can imagine. And the Banks are no further off the automated path. You may have seen commercials or even already use some of the processes such as taking camera phone pictures of your checks and depositing them without even having to go to the bank. Well my girlfriend and I are a big fan of some of these modern day accomplishments, but we are learning a quick valuable lesson about why we should not give the machines as much credit as we would like too. However the dilemma we are then faced with is the horrible customer service that already exists in most customer oriented businesses. And not to be left out, here is where I enter the story of our Antagonist, Wells Fargo and their non existent customer service. Here is the tale of our woes.

 

Wednesday the 31st of August, just a few days ago, my girl and I were in manhattan running errands and getting our days tasks done. While she was at the Grocery store I ran to the bank to deposit $1200 in $100 bills that we did not want to be carrying around with us.  In order to save some time, I decided to use the ATM to deposit the cash. I never had an issue with this form of depositing before, so in order to avoid the line, it was 6:30 pm and the bank was about to close, I stepped p to the Automated Teller and followed computer instructions to deposit the money in my hands.

 

On the machine itself there is a sticker that informs you the machine can handle up to 30 bills and/or 50 checks at one time, I merely had 12 bills, so this should have been no sweat. I insert the money, the machine started whizzing away, and wouldn't you know it, it seizes up and the screen locks. My money and ATM card were in the machine and I was stuck. I ran into the lobby of the bank to ask for assistance and a bank representative tells me she will be right with me. I go back to sit in front of the ATM in the hopes that it kicks on again and spits out my money and card, but alas, this was not the plan of fate.

 

I waited stooped in front of the ATM for 15 minutes before the same bank rep, who I later learn is the "Service Manager, Ranate Granderson,  peeks her  head out to ask if anything has changed, I tell her nothing has happened, she holds her finger up and tells me to continue to wait. Another 10 minutes goes by and the machine reboots, I hope for the best, but all that happened was my card was spit back out of the machine.

 

I confront Ranate and ask her where the $1200 is. She told me that she would have to inspect the machine and that she could take my info and "Let me know", what she found. I told her it's $1200 and there is no way I'm leaving without a distinct answer as to it's whereabouts. She then ask me again to wait and she heads into the ATM repair room to inspect the machine. Awhile later she pops out again and tells me she only found $400, but that does not mean the other money is  not in the machine. She does tell me that she will have to call a tech and that he will have to attempt to retrieve the missing money and that I should call the next day and find out the results, I told her this was actually my GF's account and so she took her cell number from me and gave me her info. I left and had the joy of telling my GF what happened to our rent money.

 

The next day around 1pm we called Ranate at the bank. She told my GF she had found all $1200 and that it would be credited to the account no later than Friday morning, the next day. There wasn't much more we could do then wait, Friday morning came and went and there was no money or contact from Wells Fargo, and whenever we tried to contact Ranate, there was never an answer at the bank. So this morning we finally noticed a deposit of $800, $400 short of the $1200 that we had put in the machine and Ranate had told us she found. Again we called the bank, my GF spoke to Ranate and asked where the missing money was. Ranate now informed my GF that she would have to file a claim which would take 7-10 business days to process and that would have to be how this dispute resolved. Considering we are in a holiday weekend and the next business day isn't tell tuesday, that means that it wouldn't be for another possible 2 weeks before we even heard about where our missing money was!!!, let alone actually have the money back. My GF told Ranate this was unacceptable, and then asked why she told us the money would be in by Friday morning and in fact that did not happen at all? Ranate then tried to flip the story and make us the bad guy, saying the machine would never have been stuck if we had not deposited new bills, or even said that we should have "...Just dealt with an actual bank teller in the first place."! What a crock, so now she is actually trying to say we made the mistake! At that point I took the phone from my GF who was on the verge of tears. I spoke to Ranate and requested that her and her bank manager be ready to meet with my GF and I tuesday morning in order to rectify this situation. Ranate then told me she would do no such thing and that this was not her problem. I asked her again, why she had promised one thing and is now completely denying what her own words are and trying to pass the buck of blame back to the customer. She then yelled at me and told me she did not have to listen to this and hung up on me,  A CUSTOMER SERVICE AGENT AT A BANK WHICH LOST MY FAMILIES MONEY JUST HUNG UP ON ME!!!!

 

It just sickens me the lack of respect this bank has for its customers. And this is just the tip of the iceberg, my GF and I have had more than one recent issue with this bank and its shoddy customer service. This woman Ranate Granderson should in no way be a person who is paid to help people, she is not a help at all, IN FACT SHE MADE THE MATTERS WORSE!!! Her misinformation and rude behavior has now lead us into an uphill struggle to get back money that we thought the bank would protect, not take from us and then call us wrong!

 

And I ask this to Wells Fargo;

 

1) What are you going to do about this horrible customer service agent Ranate Granderson?, will you continue to allow her to represent your company and conTINUEe to perpetuate the distasteful reputation your company as a whole is building?

 

2) Since you have no problem charging us $35 when we mismanage our money, how much compensation will you offer for your mismanagement of our money?

 

To Ranate Granderson I say, step down and go work in a field where you can not affect peoples money or just there general day at all, you really should not be dealing with people. And just so you don't think I'm hiding behind an editors byline here is my cell number, feel free to call when you are ready to apologize, 917-853-2463.

 

To all of my readers I say , DO NOT USE WELLS FARGO FOR ANYTHING....AND HERE ARE SOME LINKS TO SITES OF PEOPLE WHO FEEL THE SAME WAY

 

http://www.complaintsboard.com/bycompany/wells-fargo-a266.html

 

http://wellsfargosucks.com/

 

http://www.consumeraffairs.com/finance/wells_fargo.html

 

http://www.ripoffreport.com/directory/wells-fargo.aspx

 

AND THATS JUST THE TIP OF THE ICEBERG. WELLS FARGO, YOU BETTER STRAIGHTEN UP!!!!



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Last updated by Editor - Saturday, September 3rd, 2011 -  New York, NY

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